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When it’s time to replace your old traditional phone system there are a number of Internet Protocol (IP) based solutions that are available to small business. The challenge is to select the system to suit your needs so that you can fully reap the rewards of cost efficiency and increased productivity. Before you purchase, it’s an idea to understand more about the underlying technology that will support your business today and into the future.
There are two terms that you may come cross when shopping for a new system – SIP (Session Initiation Protocol) and VoIP (Voice over Internet Protocol). When looking into these technologies it may seem like these are either/or options. So let’s clarify this up-front: VoIP refers to a group of protocol technologies (both proprietary and open) that enable calls to be made over the internet, while SIP is one of the many protocols that enable VoIP.
It can be confusing when shopping for a new system given the acronyms involved so let’s go into this with a bit a more detail.